Envox

VSI, LLC is a technical consulting firm specializing in the design and deployment of self-service solutions – IVR and Speech - for enterprises and service providers.

Working with partners like Envox we provide end-to-end solutions including standards-based VoiceXML platforms, custom and packaged applications, application hosting services, full systems integration, project management, and contact center consulting services.

Headquartered in Phoenix, Arizona, VSI provides both remote and on-site service to meet the needs of its customers.

Region: United States
Contact: 602-549-9632
Email: info@vsinnovate.com
Website: www.vsinnovate.com

CT3 Europe Limited
CT3 is a leading provider of technology building blocks, solutions and professional services to the computer telephony integration (CTI) and converged communications marketplace.

We work in partnership with some of the Worlds leading manufacturers of open, standards-based communications technology. Our technology partners include Vertical Communications, Intel Corporation, Envox and Eicon Networks.

Our team has been successfully designing and deploying computer telephony solutions since 1999. We work in tandem with a community of value-added resellers, solution providers, developers and systems integrators. We provide a comprehensive range of products, solutions and services from basic analog and digital voice processing platforms to application design and development services.

Distribution Region: UK and Ireland
Contact: +353 1 4297000
Website: www.ct3europe.com

ConverCom AG, based in Thalwil / Zurich, is an Envox solution provider for enterprises and carriers since 1997.

ConverCom's platform 'Carrier Service Factory' (INAP, MAP, ISUP & VoIP) for value added services with enhanced IN-Routing integrates Envox media servers as Intelligent Peripherals and allows tromboning on the switch. The carrier grade platform contains an intuitive GUI for service creation & management, Net-ACD, LNP/MNP, FastLookUp (50,000 CAPS/100million entries), DB-Cluster.

Further ConverCom solutions: T-Commerce®, mass calling, agent monitoring, junk call deflection, conferencing, dating, voice portals, platform management tool COMMAND for CT-ADE. Services for all Envox products: M&S up to 24x7, consulting, training, application development.

Region: Germany, Austria, Switzerland, France, Italy
Email: info@convercom.ch
Contact: +41 44 716 50 02, Fax: +41 44 716 50 09
Website: www.convercom.com

Across the globe, EXCELSIS is one of the leading suppliers of standard application software for speech systems. By using this software, companies from all sorts of sectors can automate their call centers. Furthermore, EXCELSIS offers software especially for the sectors of banking, digital TV, transport, suppliers, and trade as well as intersectional software for information systems, customer management and help desk automation.

Companies from all sectors use EXCELSIS's software, thus lowering their costs and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but a few examples, are all customers.

Region: EMEA
Contact: +49 711 620300
Email: kontakt@excelsisnet.com
Website: www.excelsisnet.com

Established in 1993, Golden Telemedia Ltd is a Cyprus based company operating in Cyprus, Greece and Bahrain with its own equipment.

Focused in the CTI industry and specialized in the Value Added Services, the company provides Turn Key Solutions for IVR, Voice Portals, SMS Servers, SMS Portals and Bulk SMS.

The company also offers strategy consulting services to companies which already operate in the Value Added Services Industry and are looking:

1. to increase their traffic (phone & sms)
2. to enhance their position in the market by enriching their services
3. for advise on how to cope and overcome problems risen from TelCo companies

Region: Nicosia, Cyprus
Contact: +357 22 444411, Fax: +357 22 444410
Website: www.goldentelemedia.com

ICR is one of Europe's leading providers of Envox based IVR self-service solutions. Our aim is to deliver cost effective and flexible solutions which enable our customers to maximise benefit from voice automation. Our activities range from identifying where voice technologies can benefit you most, to the provision of complete on-premise systems and hosted services.

The Envox platforms the company delivers utilize leading Speech Recognition, Text-to-Speech and SMS technologies as well as touch-tone entry. ICR builds tailored applications to meet customers' unique requirements and serve all vertical markets. The company is also pleased to deploy voice technology experts to fill customers' skill gaps and enhance in-house teams.

Region: UK and Ireland
Contact: +44 (0)1274 821111
Email: info@icr3s.co.uk
Website: www.icr3s.co.uk

OrcaGroup is a full-service provider and system integrator in the field of telecommunication solutions, specialized in IVR.

We provide solutions based on the Envox Communication Development Platform in all branches of industry. Specific solutions are: Clinical trials for Pharmaceuticals, call center solutions, self-service portals, business continuity solutions e.g. banking, alert systems e.g. chemical industries.

The Company’s goal is to realize solutions in cooperation with our customers significantly improving their business.

Region: The Netherlands, Belgium, Switzerland
Contact: +31 412 695100
Website: www.orcagroup.com

Quentris is the largest European system integrator certified by Envox: a dedicated team of 15 experts is charged with developing and implementing Voice-related solutions. Based on the Envox platform and TTS/ ASR technologies, specific products have been developed for Contact Centres and for self-services (for example: EVA or Electronic Voice Assistant, Dealer Locator, ...).

Our main objective is to help our customers improve their relationship with their own customers. Major projects have been realised for Operators, ASPs and other services supply organisations.

Region: Benelux, France
Contact: +32 2 727 14 11
Website: www.quentris.com

Scantalk is the Scandinavian Developer and Distributor of Telecommunications products primarily used for Computer Telephony Integration (CTI).

Scantalk has existed for more than 5 years and has been Envox's Danish Distributor from the start.

We have in-house personnel with years of CTI-programming experience (TAPI, CSTA etc...) which, together with our resellers, are used for delivering project-based & customized telecom solutions.

Region: Scandinavia
Contact: +45 70 222 080
Website: www.scantalk.com

Volt Delta provides carrier-grade on-premise and hosted platform and services to the world-wide telecommunications and contact centre markets. Solutions include:

• Directory Assistance
• Yellow Pages
• Contact Centres
• Hosted Speech & ACD

It's IP contact centre uses the Envox system to support all voice and interaction services. Solutions are underpinned by expertise in voice automation, signalling, search engine and search strategies, user interface ergonomics and a deep understanding of the contact centre environment.

In all business areas Volt Delta integrates across media, combining voice, the Web and mobile devices with VoIP based products and managed service offerings.

International: Birmingham, Delft, Munich, Singapore, Sunbury-on-Thames
Contact: +44 (0) 1932 755 555
Website: www.voltdelta.net