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Envox 7 Technical Specifications

PSTN Telephony

Capabilities: Answer, place and transfer calls; play menus and execute options; call bridging; call progress analysis; conferencing; IP telephony; call monitoring and recording; media streaming allows voice data to be transferred from Internet-based sources to telephony hardware.

Standards supported: T1 • E1 • SS7 • USSD • Analog • Station Channels • ISDN (BRI/PRI) • QSIG • DPNSS • R2 • CCXML • Dialogic Global Call 4.2 • Dialogic Host Media Processing 3.0, 2.0 • MP3 • Dialogic SR 6.0 PCI for Windows • SMS (GSM MAP)

VoIP/IP Telephony

Capabilities: Answer, place and transfer calls; play menus and execute options; call bridging; IP telephony; secure calls, call monitoring and recording; media streaming allows voice data to be transferred from Internet-based sources to telephony hardware.

Standards supported: SIP, H.323, RTP, SRTP, TLS, Dialogic Host Media Processing 3.0, 2.0, CCXML

Speech

Capabilities: Simple configuration interface allows for rapid deployment of solutions using speech recognition, text-to-speech and speaker verification technologies.

Standards supported: MRCP 2.0, VoiceXML 2.1, MS SAPI 4

Speech Recognition products supported: Nuance 9.0, 8.5, 8.0 SP3 • Nuance OpenSpeech Recognizer 3.0, 2.0 • Nuance PhoneticOperator 5.8 • Loquendo 7.0 • Telisma teliSpeech 1.3.

Text-to-speech products supported: Nuance RealSpeak 4.5, 4.0 CS.

Speaker verification products supported: Nuance Verifier 3.5, 3.0 • Nuance SpeechSecure 3.1, 3.0.

Speech-enabled applications or modules supported: Nuance OpenSpeech Attendant • Nuance OpenSpeech Dialog Modules 2.0

VoiceXML

Capabilities: VoiceXML gateway, embedded VoiceXML browser for executing VoiceXML scripts anywhere within an Envox-based solution, multi-level VoiceXML application logging.

Standards supported: VoiceXML 2.1

Call Control XML (CCXML)

Capabilities: CCXML interpreter embedded in the Envox Communications Server executes CCXML scripts that provide call management, event processing and conferencing capabilities

Standards supported: CCXML 1.0

Web Services

Capabilities: Interact with any provided Web service within an Envox developed solution. Act as a Web service provider that external applications can use to load and start scripts, and notify channels.

Standards supported: XML, SOAP, WSDL

Web

Capabilities: Create Web pages with dynamic information from databases or other data sources; read Web pages and store information or speak it to a caller; create Web-based agent desktop and screen pops; convert Web audio files to ADPCM or vice versa.

Standards supported: HTTP, XML, HTML, DHTML, ISAPI

Database

Capabilities: Connect to database sources to read, store and update information.

An SQL Wizard is available to non-technical personnel for rapid definition of SQL statements. The wizard supports all major SQL commands including Joins, Sub queries and Stored procedures.

Standards supported: ODBC, SQL, Native integration with Oracle 8, 9i, 9.2, 10g

CTI

Capabilities: Third party call control, call routing, and call data management. Integration with leading PBXs and IP PBXs available through custom or packaged Envox CTI Links product family.

Products supported: Envox CT Connect™, Cisco Unified Intelligent Contact Management (ICM) software, Cisco CallManager (through Envox CT Connect Gateway for Cisco CallManager)

Datacomm

Capabilities: Interact with remote servers to retrieve, update and store information.

Standards supported: LDAP, TCP/IP, XML, UDP, X.25, Serial Port, DDE, MS Message Queue, RAS, Radius, 3270 and 5250 terminal emulation.

Video/Multimedia

Capabilities: Stream multimedia content; play, record, and send multimedia messages. Content can be audio only, video only, or can combine audio and video.

Video specifications: 30, 15, 10, and 6 frames per second; CIF, QCIF, and Sub QCIF picture formats; AMR, H.263+ codecs.

Audio specifications: Linear PCM, 16-bit

SMS

Capabilities: Send and receive SMS messages

Standards supported: GSM MAP

Email

Capabilities: Receive, send, forward, reply to and create email messages; read messages and act on content.

Standards supported: POP3, IMAP4, SMTP, MIME

Fax

Capabilities: Receive, create and send faxes; convert HTML documents or HTTP links addresses to fax on the fly.

Standards supported: Intel boards with fax resources. V.17, T.38

Cryptography

Capabilities: Supported cryptography functions include encrypting and decrypting files using symmetric or asymmetric algorithms; creating or verifying digital signatures; creating hashes and exchange public keys.

Standards supported: Microsoft Crypto API, HTTPS

External Code:

Capabilities: Call external applications, hosted scripts and DLLs written in VoiceXML, C, C++, VB, Delphi, Active X, JScript, VBScript, and other major programming languages.

Develop/Debug Support

Capabilities: Advanced visual debugging tools (including breakpoints, traces, single step operation, variable simulation), call logging, hardware simulator compatible with soft phones, multi-level VoiceXML application logging.

Reporting

Capabilities: Envox Reports is a Web-based reporting package compatible with The Envox Communications Development Platform that provides standard IVR utilization and performance reports, including call volume and call duration reports.

Envox Communication Development Platform API:

Envox 7 natively supports Dialogic's telephony boards. Envox's Telephony Integration API enables fast integration with additional third party telephony hardware.

Envox's Speech Recognition API enables fast integration with additional third party ASR engines.

Technology Partners include:

Aculab, Dialogic, NSC, PIKA Technologies, Voxado.

System Requirements:

Envox Studio

Envox Console

Envox Communications Server

Please note - All features in 3rd party products may not be supported, please contact Envox for detailed product information.

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